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Frequently asked questions

After your purchase, go to your customer portal → License tab. Copy the key, then in WordPress go to Synklio → Settings → License and paste it.
Make sure the key is pasted without any spaces. If the issue persists, the key may already be activated on another site. Contact us for a reset.
Each license is valid for 1 installation. For multiple stores, contact us via the support form.
Zero impact. Everything runs in the back-office. No JavaScript is loaded on your storefront, no hooks on frontend pages.
From your customer portal → Subscription tab → Cancel button. You keep access until the end of the current billing period.